A crisp but bright day meant all 154 participants on Saturday’s parkrun made the most of the beautiful stretch of our coastline. Our nineteenth parkrun, saw 50 PBs and 51 first timers!
The actual event went well and we packed up feeling great, having been congratulated by a number of runners on a ‘well organised’ and ‘friendly’ course, which is wonderful to hear – thank you – but back in the Playa, things began to go wrong …
Having sat down with our usual array of hot beverages, we uploaded the timer and scanner results onto the parkrun page and could quickly see all was not well, as most positions were coming up blank, with only those we manually type in (those whose barcodes won’t scan) coming up and also several duplicate athletes!
With the panic rising, along with our blood sugars thanks to the hot chocolate, we uploaded the results again, thinking the files may have corrupted – again the same results! Far too many ‘unknown athletes’ and duplicates for this to be a manual error.
Lots of Whatsapp ‘pinging’ back and forth to our RD group proved fruitless, although greatly comforting that no one had come across this before and even the great Wiki manual could not solve for us. A phone call to the national parkrun IT helpline (voicemail) did not produce results at that stage, though we did receive a message from the parkrun system to say there was an issue with a bug and some advice that it was being looked at. So, there was nothing for it but to leave the system for now and put a message out on our home Facebook page, to say we were experiencing issues and thanking runners for their patience.
Saturday evening arrived and there was more chatter on our RD group, as we knew parkrun were working on it behind the scenes. One of our group members re-ran the results and hey presto the names appeared and all was resolved! Phew! What a relief. We know what the results mean to people, so were determined to put this right.
Thank you all for your support and patience for bearing with us and for your kind comments to the volunteers, as without them there would be no parkrun. It means a lot to us all as a group.
If you would like to volunteer, please drop us a line at our email address email@example.com or give us a shout on Facebook.
See you next week!